Dri-Dek FAQ: Ordering and Shipping
Common questions about Dri-Dek interlocking drainage tiles, grouped by topic. For ordering, sizing, or anything not covered here, contact us at info@Dri-Dek.com or 239-643-0448, or visit Dri-Dek.com.
Ordering and Shipping
How fast can I get my Dri-Dek order?
Standard lead time is 1 to 3 business days from the time the order is received. After that, transit time depends on your destination. Orders placed through Dri-Dek.com ship free via parcel ground or motor freight from our Florida facility.
Do you ship internationally?
International orders are quote-only — we don't have a standard online checkout for them. Email info@Dri-Dek.com or call 239-643-0448 with your order details and ship-to address, and we'll send a freight quote.
What about shipping to Hawaii or Alaska?
For Hawaii and Alaska, shipping charges are emailed for confirmation before the order is finalized.
Can I pick up my Dri-Dek order at the factory?
No. All shipments go out via parcel ground or motor freight from our Florida facility. We don't offer factory pickup.
Are free samples available?
Yes. Request samples through Dri-Dek.com (start by requesting a brochure, and samples follow), or call 239-643-0448 / email info@Dri-Dek.com during business hours.
What payment methods do you accept?
For website orders, available payment options are shown at checkout on Dri-Dek.com. For phone, B2B, or non-website orders, we accommodate credit card, check, ACH, wire transfer, or purchase order depending on what works best for the customer. Contact us to arrange.